Pickleball Federation of the Americas (PFA) Complaints & Discipline Policy and Procedure

1. Introduction: The Pickleball Federation of the Americas (PFA) is committed to maintaining high standards of conduct and sportsmanship. This Complaints and Discipline Policy and Procedure outlines the process for handling complaints against members, athletes, coaches, officials, volunteers, and any other individuals associated with the PFA.

2. Purpose: The purpose of this policy is to ensure that all complaints are handled fairly, transparently, and efficiently, with a view to maintaining the integrity of the sport of pickleball and the welfare of all participants.

3. Scope: This policy applies to all individuals involved in activities under the jurisdiction of the PFA, including, but not limited to, members, athletes, coaches, officials, and volunteers.

4. Making a Complaint

4.1 Complaints must be submitted in writing to the PFA’s designated Complaints Officer.
4.2 The complaint should clearly describe the issue, the individuals involved, and any supporting evidence.
4.3 Anonymous complaints will not be processed.

5. Complaints Procedure

5.1 Receipt of the complaint will be acknowledged within 5 business days.
5.2 The Complaints Officer will conduct a preliminary assessment to determine the validity of the complaint.
5.3 If deemed valid, the complaint will be investigated. This may involve interviews with the complainant, the respondent, and any witnesses.
5.4 Both the complainant and the respondent will have the opportunity to present their case.

6. Disciplinary Action
6.1 If the complaint is upheld, disciplinary action may include, but is not limited to, a warning, suspension, or expulsion from the PFA.
6.2 Any disciplinary action will be proportional to the severity of the breach.
6.3 The respondent will be informed of the decision in writing.
7. Appeals
7.1 The respondent has the right to appeal the decision.
7.2 Appeals must be made in writing within 14 days of receiving the decision.
7.3 The Appeals Committee, which will be separate from the initial investigation, will handle the appeal.
7.4 The decision of the Appeals Committee is final.

8. Confidentiality: All proceedings related to the complaints and discipline process will be handled confidentially to protect the privacy of all parties involved.

9. Record Keeping: The PFA will maintain records of all complaints and their outcomes for a period of at least five years.

10. Policy Review: This policy will be reviewed annually and updated as necessary to ensure its effectiveness and compliance with current best practices and legal requirements.